TheNailGoatCo Shipping Policy

At TheNailGoatCo, every order is carefully packed and inspected to ensure you receive the highest quality products. We appreciate your patience while we prepare your order for shipment.

Order Processing

• Please allow 3–5 business days for your order to be processed before it ships.

• Processing times do not include weekends or holidays.

• During sales, product launches, holidays, or periods of high order volume, processing times may be slightly extended.

Shipping Times

Once your order has been processed and shipped, estimated delivery times are:

Standard Orders

• Up to 10 business days for delivery within the United States, depending on your location and the shipping carrier.

Pre-Order Items

• Please allow up to 30 days for processing and delivery unless otherwise stated on the product page.

• Pre-order products are made available before inventory arrives and may be delayed due to manufacturing or supplier timelines.

International shipping times vary based on destination country, customs processing, and local postal carriers.

Order Tracking

As soon as your order enters our fulfillment process, you will receive a tracking number via email.

• Tracking information is typically generated and updated within 24 hours, letting you know your order is actively being prepared.

• Please note that while your tracking number is created quickly, carrier scans and movement updates may take an additional 24–48 hours to appear.

Combined Orders

If your purchase includes both in-stock and pre-order items, your order may ship in separate packages to avoid delaying available products.

Shipping Delays

While we work hard to meet our estimated timelines, shipping delays can occasionally occur due to:

• Carrier delays

• Weather conditions

• Holidays

• High order volume

• Supplier or manufacturing delays (for pre-orders)

We appreciate your patience should these situations arise.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

TheNailGoatCo is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the delivery date at support@thenailgoatco.com and include:

• Your order number

• Photos of any damaged items or packaging (if applicable)

• A brief description of the issue

We will work with the shipping carrier to help resolve the matter as quickly as possible.

Questions

If you have any questions regarding your order or shipping status, please contact us at support@thenailgoatco.com. We're always happy to help and appreciate your support of TheNailGoatCo.