Return Policy

TheNailGoatCo Return, Refund & Exchange Policy

At TheNailGoatCo, we take pride in providing high-quality products that are carefully inspected before shipment. Due to the nature of our products and for hygiene and quality assurance purposes, all sales are final.

Refunds

We do not offer refunds for:

  • Change of mind
  • Ordering the wrong product
  • Incorrect color or shade selection
  • Failure to read product descriptions
  • Improper application or misuse
  • Shipping delays caused by the carrier
  • Pre-order wait times

Refunds will only be considered if:

  • Your item arrives damaged during transit.
  • Your product is determined to be defective or ineffective due to a manufacturing issue.

If you believe your item qualifies, you must contact us within 48 hours of delivery by emailing support@thenailgoatco.com with:

  • Your order number
  • Clear photos and/or videos of the product
  • A detailed description of the issue

Claims submitted after 48 hours of confirmed delivery may not be eligible for review.

Exchanges

We do not offer exchanges unless:

  • The wrong item was sent by TheNailGoatCo.
  • The item arrived damaged.
  • The product is confirmed to have a manufacturing defect.

Approved exchanges will only be issued for the same product when available. If the item is no longer in stock, a store credit or replacement of equal value may be provided at our discretion.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Opened or used products
  • Acrylic powders
  • Gel products
  • Monomer
  • Nail liquids
  • Nail brushes
  • Nail tools
  • Digital products, eBooks, downloads, or online courses
  • Gift cards
  • Clearance or final sale items
  • TheNailGoatCo Shipping Policy

We strive to get your orders to you as quickly and safely as possible.

1. Order Processing

  • Most orders are processed within 1–3 business days after payment has been confirmed.
  • Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Times

Standard Orders

  • Estimated delivery: 5–10 business days within the United States, depending on your location and the shipping carrier.

Pre-Order Items

  • Please allow up to 30 days or longer for delivery.
  • Pre-order items are clearly identified before purchase.
  • Production and supplier timelines may affect delivery dates.
  • International Orders

  • Shipping times vary depending on customs processing and local carriers.

3. Shipping Costs

Shipping rates are calculated at checkout based on package weight, size, and destination.

Promotional free shipping offers may be available throughout the year.

4. Tracking Information

Once your order has shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking updates to appear.

5. Shipping Issues

If your package is:

  • Lost
  • Damaged
  • Delivered to the wrong address by the carrier
  • Significantly delayed
  • Please contact us at support@thenailgoatco.com with your order number as soon as possible.

While we will gladly assist in filing carrier claims and locating your package, TheNailGoatCo is not responsible for shipping delays, carrier errors, weather-related interruptions, or packages marked as delivered by the shipping carrier.

6. Combined Orders

Orders containing both in-stock and pre-order products may ship separately so that available items are not delayed.

Policy Agreement

By placing an order with TheNailGoatCo, you acknowledge that you have read, understood, and agreed to this Return, Refund, Exchange, and Shipping Policy before completing your purchase.